Uptime SLA

Availability target

For Agency, Business and contracted Enterprise plans, VaultLayer targets 99.9% monthly uptime for the core control plane (dashboard authentication, site inventory APIs and remediation orchestration APIs), excluding scheduled maintenance windows announced in advance.

Measurement

Uptime is measured from VaultLayer’s synthetic checks against primary endpoints. Customer-site downtime (origin, DNS, CDN) is monitored as a product feature and is not counted against the VaultLayer control-plane SLA.

Credits

If monthly uptime falls below 99.9% for a qualifying plan, eligible accounts may request a service credit against the following invoice — typically a percentage of monthly subscription fees proportional to the shortfall, capped per month. Contact support with the affected period; Status history is the system of record.

• 99.9% – 99.0% · 10% credit
• Below 99.0% · 25% credit
• Scheduled maintenance excluded when announced ≥24h ahead